Shipping & Delivery
Fast, Reliable Shipping
Oak Tree South® works to process and ship orders quickly while providing clear shipping information throughout your purchase.
Most in-stock orders are processed and shipped within 1–2 business days after the order is received and payment is confirmed.
Business days are Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Rates
Oak Tree South® offers FREE standard shipping on qualifying orders over $500 within our standard shipping area.
Orders under $500 are subject to applicable shipping charges shown at checkout.
Certain oversized, freight, special-order or unusually heavy products may be excluded from standard free shipping. Any special shipping requirements or charges will be disclosed on the applicable product page or before the order is finalized.
Standard Shipping
Most Oak Tree South® products are shipped using UPS Ground or FedEx Ground.
After your order ships, tracking information will be provided when available.
Carrier transit time begins after your order has been processed and picked up by the carrier. Actual delivery times may vary based on destination, carrier operations, weather, holidays and other circumstances outside Oak Tree South's control.
Generators & Power Equipment
Generators and other power equipment that qualify for standard ground transportation may be shipped using UPS Ground or FedEx Ground.
Please inspect your shipment promptly upon delivery.
If a generator or other power product appears to have been damaged during shipping:
• Photograph the shipping carton
• Photograph the packaging
• Photograph the product and visible damage
• Keep the original packaging materials
• Contact Oak Tree South® promptly
Whenever possible, do not add oil or fuel or operate visibly damaged equipment until you have contacted Oak Tree South.
IMPORTANT — FUEL-POWERED EQUIPMENT
DO NOT SHIP A GENERATOR OR OTHER FUEL-POWERED PRODUCT TO OAK TREE SOUTH WITHOUT PRIOR AUTHORIZATION AND SHIPPING INSTRUCTIONS.
Once gasoline or other fuel has been added to a generator or other engine-powered product, special transportation restrictions may apply.
If you experience a problem after adding fuel, do not attempt to ship the generator back to Oak Tree South. Contact us first.
We will assist with troubleshooting and determine the appropriate warranty or service solution.
Oversized & Freight Shipments
Some oversized or heavy products may require LTL freight or another specialized delivery service rather than standard parcel delivery.
Freight requirements, additional charges, delivery arrangements or restrictions may vary depending on the product and destination.
Customers receiving freight shipments should inspect the shipment for visible damage before accepting delivery whenever reasonably possible. If damage is visible, photograph the shipment and note the damage on the carrier's delivery documentation.
Contact Oak Tree South® promptly regarding damaged freight shipments.
Local Pickup — Scott, Arkansas
Local pickup is available by appointment only at our Scott, Arkansas location.
Please wait until Oak Tree South confirms that your order is ready and a pickup appointment has been scheduled before arriving.
There is no shipping charge for approved local pickup orders.
Tracking Your Order
Once your order ships, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error, contact Oak Tree South immediately.
Once an order has been transferred to the carrier, we cannot guarantee that an address can be changed or redirected. Additional carrier charges resulting from an incorrect address, redirect request or unsuccessful delivery may be the customer's responsibility.
Lost, Delayed or Damaged Shipments
Once a shipment has been transferred to the carrier, delivery may be affected by weather, carrier delays, transportation disruptions and other circumstances outside Oak Tree South's direct control.
If tracking indicates an unusual delay, loss or delivery problem, please contact us so we can assist in determining the appropriate next step.
For damaged shipments, retain the product, shipping carton and packaging materials until the issue has been reviewed.
Questions About Shipping?
Have a question about shipping, delivery, freight or local pickup?
Contact Oak Tree South® →
We're happy to help determine the appropriate shipping method for your purchase.