Returns & Refunds
Simple, Clear Returns
We want you to be confident when purchasing from Oak Tree South®. Eligible products may be returned within 30 days of delivery, subject to the conditions below.
Before returning any product, contact Oak Tree South® for return authorization and instructions.
Do not ship a product back to Oak Tree South without prior authorization.
30-Day Return Policy
To qualify for a standard return, the product must generally be:
Returned within 30 days of delivery
Unused and in resalable condition
Complete with original parts, accessories, manuals and components
Returned in the original packaging when reasonably possible
Accompanied by proof of purchase
Products that have been opened but remain unused may be considered for return if they are complete, undamaged and in resalable condition.
Oak Tree South reserves the right to reduce or deny a refund when returned merchandise is missing components, damaged, excessively used, improperly packaged or otherwise not in resalable condition.
Generators & Fuel-Powered Equipment
Please inspect generators and other fuel-powered equipment promptly after delivery.
If you discover visible shipping damage or another problem, contact Oak Tree South before adding fuel or operating the equipment whenever possible.
IMPORTANT — AFTER FUEL HAS BEEN ADDED
DO NOT SHIP OR RETURN A GENERATOR OR OTHER FUEL-POWERED PRODUCT TO OAK TREE SOUTH WITHOUT PRIOR AUTHORIZATION AND SPECIFIC SHIPPING INSTRUCTIONS.
Once gasoline or other fuel has been added, special transportation restrictions may apply.
A generator or other fuel-powered product that has contained fuel is not eligible for a standard change-of-mind return through ordinary parcel shipping.
If you experience a problem after adding fuel, contact Oak Tree South®. We will assist with troubleshooting and determine whether the issue should be handled under the applicable Limited Warranty.
Defective Products
A product experiencing a defect in materials or workmanship is handled under the applicable Oak Tree South® Limited Warranty rather than as a standard return.
For approved warranty claims, the normal process is:
1. Troubleshoot
We work with you to identify the problem.
2. Parts or Repair
Oak Tree South may provide replacement parts or another repair solution for a covered defect.
3. Replacement
If repair or component replacement is not practical or commercially reasonable, Oak Tree South may replace the product.
The appropriate warranty remedy is determined by Oak Tree South based on the nature and circumstances of the claim.
View Oak Tree South® Limited Warranty →
Products Damaged During Shipping
Please inspect your order promptly after delivery.
If a product arrives damaged:
Photograph the shipping carton.
Photograph the packaging.
Photograph the product and visible damage.
Keep the original packaging and shipping materials.
Contact Oak Tree South® promptly.
For generators and other fuel-powered equipment, do not add fuel or operate visibly damaged equipment whenever possible.
Oak Tree South will review the circumstances and determine the appropriate next step, which may include working with the shipping carrier.
Return Shipping
Unless a return results from an Oak Tree South shipping error, incorrect product shipment, confirmed covered defect, or another circumstance for which Oak Tree South accepts responsibility, the customer is generally responsible for return shipping costs.
Original shipping charges, when applicable, are generally non-refundable unless otherwise required by law or determined by Oak Tree South.
Return shipments should include tracking and must be appropriately packaged to prevent damage during transportation.
Oak Tree South is not responsible for unauthorized returns or products damaged because of inadequate return packaging.
Refunds
After an authorized return is received, Oak Tree South® will inspect the merchandise.
If the return is approved, the refund will be issued to the original payment method.
Please allow additional time for your bank, credit-card company or payment provider to process and post the refund after it has been issued.
Any applicable non-refundable shipping or other charges will be deducted from the refund unless otherwise required by law.
Products That May Not Be Eligible for Return
Unless otherwise required by law or specifically approved by Oak Tree South, the following may not qualify for a standard return:
Products returned more than 30 days after delivery
Products damaged through misuse, abuse, neglect or improper operation
Products with missing parts or components
Products modified after purchase
Used maintenance or wear items
Special-order or custom products identified as non-returnable before purchase
Fuel and other consumable products
Fuel-powered equipment that has contained fuel, except as specifically authorized by Oak Tree South
Products identified as Final Sale
These limitations do not eliminate rights that may apply under the Oak Tree South® Limited Warranty or applicable law.
Deals, Liquidation & Open-Box Products
Products sold as Deals, Liquidation, Open Box, Customer Return, Used, Refurbished or similar condition-based merchandise may have different return and warranty terms.
The product's condition and applicable return or warranty terms will be disclosed on the individual product listing.
Products specifically identified as Final Sale are not eligible for a standard change-of-mind return, subject to applicable law.
How to Request a Return
Do not ship a product back without contacting Oak Tree South first.
To request return authorization, contact us at contact@oaktreesouth.com please provide:
Your name
Order number or proof of purchase
Product purchased
Reason for the return
Photos or video when the product is damaged or defective
Oak Tree South will review your request and provide return instructions when applicable.
Need Help?
Not sure whether your product qualifies for a return, warranty claim or other assistance?